Self Help Centre
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SQUARE ENIX EU STORE SUPPORT
Which payment methods can I use?
Which currencies can I pay with?
Are payments secure?
My transaction is labelled ‘Scalefast’ on my bank statement. Shouldn’t it be Square Enix?
When will the payment be debited from my account?
Do I need to pay additional taxes when I check out?
I'm having trouble with my Paypal payment, what can I do?
Do the payment and delivery address personal information need to be the same?
If I am outside the countries from which it is possible to order when I intend to buy my product, can I still make my purchase?
You offer to retain my card details, what does this involve?
My payment card for one of my pre-orders has expired, how can I change my pre-registered card?
My payment attempt has failed multiple times, how can I purchase my product?
An error occurred during my payment, what should I do?
How do I benefit from a discount when I make my purchase?
Where can I find my order details?
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