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SQUARE ENIX EU STORE SUPPORT
THE STORE AND ORDERING
Ordering from the Square Enix Store
Ordering from the Square Enix Store
Online Store Customer Care Contact
Can my console or computer run the game I wish to purchase?
What is a pre-order?
The product I wish to buy is out of stock, can I still place an order?
I am on a product waiting list. What happens now?
How do I know if my order was successful?
I haven’t received a confirmation e-mail. What should I do?
Where can I find my order ID?
The page keeps telling me my order is pending. What should I do?
After my purchase, I was notified my purchase requires additional verification. What does this mean?
I would like to return an item. How do I proceed?
Which countries can I order physical products from?
I made a mistake when entering my shipping address. How can I change it?
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