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  1. SQUARE ENIX EU STORE SUPPORT
  2. THE STORE AND ORDERING
  3. Ordering from the Square Enix Store

Ordering from the Square Enix Store

  • Online Store Customer Care Contact
  • Can my console or computer run the game I wish to purchase?
  • What is a pre-order?
  • The product I wish to buy is out of stock, can I still place an order?
  • I am on a product waiting list. What happens now?
  • How do I know if my order was successful?
  • I haven’t received a confirmation e-mail. What should I do?
  • Where can I find my order ID?
  • The page keeps telling me my order is pending. What should I do?
  • After my purchase, I was notified my purchase requires additional verification. What does this mean?
  • I would like to return an item. How do I proceed?
  • Which countries can I order physical products from?
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