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SQUARE ENIX EU STORE SUPPORT
ORDERING FROM THE SQUARE ENIX STORE
Can my console or computer run the game I wish to purchase?
What is a pre-order?
What is the difference between a pre-order and a pre-purchase?
The product I wish to buy is out of stock, can I still place an order?
I am on a product waiting list. What happens now?
How do I know if my order was successful?
I haven’t received a confirmation e-mail. What should I do?
Where can I find my order ID?
The page keeps telling me my order is pending. What should I do?
After my purchase, I was notified my purchase requires additional verification. What does this mean?
I changed my mind. I would like to return a physical item. How do I proceed?
Which countries can I order physical products from?
I made a mistake when entering my shipping address. How can I change it?
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