Return to Store
SQUARE ENIX EU STORE SUPPORT
ORDER QUESTIONS
ORDER QUESTIONS
Shipping
>
Change order details
>
Order details
>
Order verification
>
Order status
>
Cancellations and returns
>
Pre-order
>
Digital downloads
>
Shipping costs
My order hasn't arrived, what should I do?
When will I receive my order?
What happens if I can’t be home at the time of delivery?
How will my order be delivered?
How can I change my payment method?
How to change the billing / shipping address
I made a mistake when entering my shipping address. How can I change it?
Where can I find my order ID?
After my purchase, I was notified my purchase requires additional verification. What does this mean?
The page keeps telling me my order is pending. What should I do?
I need help with verifying my order
Delays due to customs
Online Store Customer Care Contact
I need help with verifying my order
After my purchase, I was notified my purchase requires additional verification. What does this mean?
The page keeps telling me my order is pending. What should I do?
I haven’t received a confirmation e-mail. What should I do?
See all 7 articles
Damaged item received
Error message "Wrong region"
I would like to return an item. How do I proceed?
Return procedure for Digital Download
Return / Cancellation Procedure for Physical Products
What is a pre-order?
Pre-order overview
Error message "Wrong region"
I cannot download my game. What should I do?
What is a Steam Activation Key and how do I use it?
Powered by Zendesk