SQUARE ENIX EU STORE SUPPORT

Return procedure for Digital Download

We are able to cancel and refund digital orders within 14 days of purchase, as long as the key remains locked and unused.
The key can be found in the confirmation email, along with all necessary information.
Please see the image below to see how a locked key appears:

 

activation_key_unlock.png

 

Please contact customer support to request a cancellation via the “Submit a request” button below.

NOTE: As soon as you unlock the key, you will no longer be eligible for a refund. so make sure to download the game first, if possible.

 

 

 

 

 

 

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