My order hasn't arrived, what should I do?
First, check the status of your order.
You can do this on your Store Account under 'My Orders'. See screenshot below.
• If your order has been shipped and you have received your tracking number but cannot see any progress, please keep in mind that the package may still be on its way. If you see no progress for a couple of days, you can contact the courier to find out more about this or contact customer support via the “Submit a Request” button below.
• If your delivery does not include a tracking number, it may take up to 10 working days to arrive. If your order has not arrived after this length of time, please contact customer support for assistance.
• When checking the tracking link, if your order has been marked as delivered but you have still not received your order, please check with family members/neighbours or friends to see if they have taken in your package. If this is not the case, please either contact the courier to find out more about this or contact customer support via the “Submit a Request” button below.