SQUARE ENIX EU STORE SUPPORT

Pre-order

  • When will I be charged for a pre-order?

We will usually charge you for your pre-order a few days before it is shipped. We will send a notification to your registered email address a few days before we debit your account, along with instructions on how to update your payment method if needed.

 

  • When will my pre-order be shipped?

We try to ship all pre-orders before the release date in order for it to arrive on the release day. If the pre-order is sent via either DPD or DHL you will receive a tracking number as soon as your order leaves the warehouse.

 

  • I no longer want my pre-order

You can cancel your pre-order by logging into your Store Account, selecting 'My Orders' and then by selecting 'Manage this order'. See below.

 

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You can then select the option to cancel your pre-order.

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