Self Help Center
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THE STORE AND ORDERING
SQUARE ENIX STORE OFFERS
What kind of products are available on this store?
Are there any exclusive offers available on the Square Enix Store?
ORDERING FROM THE SQUARE ENIX STORE
Can my console or computer run the game I wish to purchase?
What is a pre-order?
What is the difference between a pre-order and a pre-purchase?
The product I wish to buy is out of stock, can I still place an order?
I am on a product waiting list. What happens now?
How do I know if my order was successful?
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Do I need to have an account to purchase from the Square Enix Store?
How can I reset my password?
I need support regarding one of my orders on the previous store. How can I get assistance?
Who can sign up?
Do I need to provide personal information to sign up?
I am having a problem signing up, what can I do?
Can I change my information later?
How to change billing/shipping address
DELETING YOUR ACCOUNT
How do I delete my account?
Which payment methods can I use?
Which currencies can I pay with?
Are payments secure?
My transaction is labelled ‘Scalefast’ on my bank statement. Shouldn’t it be Square Enix?
When will the payment be debited from my account?
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I need help with verifying my order
What's the status of my order/pre-order?
CANCELLATIONS AND RETURNS
Return procedure for Digital Download
Return Procedure for Physical Products
I cannot download my game. What should I do?
What is a Steam Activation Key and how do I use it?
How will my order be delivered?
What happens if I can’t be home at the time of delivery?
When will I receive my order?
Where do you ship to?
My order hasn't arrived, what should I do?
Submit a request
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