return to store
SQUARE ENIX EU STORE SUPPORT
STORE DESCRIPTION AND ORDERING
DESCRIPTION OF THE SQUARE ENIX STORE OFFER
Which kind of products can I find on this store?
Does this store have exclusive offers?
ORDERING FROM THE SQUARE ENIX STORE
Can my console or computer support the game I wish to purchase?
What is a pre-order?
What is the difference between a pre-order and a pre-purchase?
The product I wish to buy is out of stock, can I still place an order?
I have been placed a waiting list, what will happen now?
How do know I have successfully placed my order?
See all 13 articles
i HAVE QUESTIONS ABOUT A SPECIFIC PRODUCT
Do I need to have a customer account to purchase Square Enix products?
How can I reset my password?
I need support regarding one of my order of the previous store. How can I get assistance?
Who can sign up?
Do I need to provide personal information to sign up?
I am having a problem signing up, what can I do?
Can I change my information later?
Can I delete my information later?
My shipping address is not the same as my billing address, how can I change that?
DELETING MY ACCOUNT
How can I delete my account?
Which payment methods can I use?
Which currencies can I pay with?
Is the payment secure?
Why is my transaction labeled Scalefast on my bank statement. Shouldn’t it be Square Enix?
When will the sum be debited from my account?
Do I need to pay additional taxes when I check out?
See all 15 articles
I need help with verifying my order
QUESTIONS ABOUT MY ORDER
What's the status of my order/pre-order?
Online Store password - Forgotten/Reset
How to delete or change your Online Store Account
How to change billing/shipping address
CANCELLATIONS AND RETURNS
Return procedure on Digital Download products
Return Procedure on Physical Products
My game is not downloading, what should I do?
What is a Steam Activation Key and how do I use it?
How many times can I download my product, and on how many computers?
How do I access my Digital Download product?
Where can I be delivered?
Who manages my delivery?
When will I receive my product?
What happens if I can’t be at the address I provided at the time of delivery?
How will the delivery of my product be handled? By whom?
My order hasn't arrived yet, what should I do?
Submit a request
Powered by Zendesk